![]() arrange for a home support worker to attend.contact a friend or family member to visit.There are a number of ways we can provide help depending on the information that has been given: Our response advisor can speak to the person and find out what kind of assistance is required. ![]() When the person activates the alarm, a signal is sent via the telephone line to a central response centre which is staffed 24-hours a day. ![]() Where possible we will place the alarm unit in a central point within the home in order to make the best use of the two-way speech system. The alarm is activated by either pressing the button on the alarm unit or the pendant worn by the person. We install an alarm unit by connecting it to the telephone line in the person's home. In the event of a faulty or damaged phone line you shouldĬontact our BT Redcare team who can take the appropriate action to sort your issue.The community alarm service helps people living in North Lanarkshire who need some extra support to stay in their own homes with the security of knowing that they can call for help in an emergency, such as a fall or an illness, at any time of the day or night. If you are having issues with your phone line, this can interfere with your alarm system. They are also approved by the Loss Prevention Certification Board (LPCB), the independent recognised body certifying security products. Your fire alarm maintainer or installer will advise if you require a Block Terminal and what charges this will incur.īT Redcare signalling solutions are backed by the insurance industry and comply with British and European Standards for fire alarm signalling up to grade 4, which is the highest level of protection. If you already have an alarm system, you may require a Block Terminal to enable your fire alarm to be connected into your telephone line. The result is continuous protection of your property, every second of the day, 365 days a year.Įven if you already have an alarm system, adding Redcare monitoring to your existing fire alarm system will ensure that the fire brigade are immediately notified once your alarm detects a fire, even if it's early hours of the morning and there is no-one around. The service provides continuous monitoring of a BT telephone line that links a professionally installed alarm system on your premises to an alarm receiving centre. ![]() ![]() BT Redcare offers a secure form of alarm monitoring. ![]()
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